Terms of Refund & Exchange

• To receive a full refund (minus shipping costs), the product must be returned unopened and in the same condition as when received.
• The Refund & Exchange guarantee is valid for 14 days from the purchase receipt date.
• The 30-Day Refund & Exchange guarantee applies only to manufacturing defects, and does not apply to external damage, neglect, or misuse.
• All product accessories must be included and in original condition (Instruction Manual, Accessories, Invoice).
• Only Lazaro essential oils should be used; other oils containing fragrances, base oils, or synthetics may cause malfunction. Please note that using non-Lazaro oils may cause damage to the product, and in such cases, an exchange or refund may not be possible.
• After 14 days from receiving the order, we can assist with repairs under the warranty, as returns or exchanges will no longer be available.

Key Clarifications

• When requesting a refund or exchange, the customer is kindly asked to cover shipping costs and return the product in its original condition.
• The customer is also responsible for the costs of maintenance and shipping within 14 days from the purchase receipt date in the following cases:

1. Negligence or misuse of the product.
2. Submerging the appliance in water.
3. Damage resulting from attempts to repair the appliance.
4. Using oils other than Lazaro essential oils.
5. Failing to empty the oil bottle completely before returning it to the courier.

•  If there is a manufacturing defect, we’ll happily cover the shipping costs to or from you.
• Once we receive and inspect the product, and if the refund is approved by our Repairs department, we aim to process your refund within 14 days.

• Please note that the Refund & Exchange guarantee does not apply to essential oils.

Refund & Exchange Request Steps

• To initiate a Refund & Exchange request, simply reach out to our customer care team via phone, chat, or email at support@Lazaroscent.com
• We’ll get in touch with you to confirm the delivery date with the shipping company for smooth processing.
  
• Once we receive the returned product, it will be carefully examined by our Repairs department, where they will assess the condition and determine the appropriate next steps.
• • If your return or replacement request is approved, one of our customer care agents will contact you to discuss the preferred method for issuing your refund:
  •  For online payments, the refund will be transferred back to the same account used for the original payment.
  •  r cash payments or cash on delivery, we offer refunds via bank transfer, Vodafone Cash, or in-person cash collection at our headquarters.

Required Information:

• For a return through the bank: (Full name - Account number - Bank name - Branch name - SWIFT Code.)
• For a return through Vodafone Cash (mobile number and name).

Note: If the request is rejected because the Terms of Refund & Exchange are not met, the customer will be informed of the need for repair, and the repaired item will be shipped to him again. To learn more about the warranty and maintenance policy, visit this link.

*Terms and conditions apply.